Refund policy

Refund & Return Policy

At Home Garden we strive to ensure our customers are completely satisfied with their purchases. Please read our policy below regarding returns, refunds, and non-returnable items.

1. Non-Returnable & Non-Refundable Items

  • Perishable Items: Due to the sensitive nature and limited shelf life of fresh flowers, live plants, and other perishable goods, all sales of perishable items are final. We do not accept returns, exchanges, or refunds on these items once delivered.

  • Customized / Personalized Orders: Any custom floral arrangements, personalized gifts, or special orders cannot be returned or refunded.

2. Returnable Items

For non-perishable items (e.g., non-live gardening tools, pots, vases, accessories, decor):

  • You may request a return within 7 calendar days from the date of delivery.

  • To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging with all tags intact.

3. Restocking Fees & Shipping Charges

  • Restocking Fee: A 25% restocking fee will be deducted from your total refund amount for all approved returned items.

  • Delivery & Shipping Charges: Original delivery and shipping charges are non-refundable.

  • Return Shipping Costs: The customer is responsible for paying all shipping costs associated with returning the item to us. We recommend using a trackable shipping service.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Please inspect your order immediately upon delivery and notify us within 24 hours at  or via WhatsApp/Phone at 971-55-553-0255

  • Please provide your order number and photo/video proof of the damaged or incorrect item.

  • If verified, we will arrange a replacement or issue a full store credit/refund for the affected item at no additional charge to you.

5. Refunds Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.

  • If approved, your refund will be processed to your original method of payment (or via store credit) within 7–14 business days, minus the 25% restocking fee and original delivery charges.

6. Order Cancellations

  • Orders for perishable items (fresh flowers) must be canceled at least 24 hours prior to the scheduled delivery date for a full refund. Cancellations made within 24 hours of scheduled delivery will not be eligible for a refund.

7. Contact Us

If you have any questions regarding our Refund & Return Policy, please reach out to us:

  • Website: www.homegardenuae.com

  • Email: hello@homegardenuae.com

  • Phone / WhatsApp: 971-55-553-0255

  • Location: United Arab Emirates